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The Problem
Post-purchase is a blind spot
Every day, brands spend heavily to acquire
customers… and then leave revenue on the table the moment an order is confirmed.
customers… and then leave revenue on the table the moment an order is confirmed.
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Order confirmations feel like dead ends.
Customers slip away before you’ve built a deeper relationship.
Your AOV stays flat, while acquisition costs climb.
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But what if the order confirmation was the most valuable touchpoint?
Your customers are most engaged right after purchase. They’re excited and open to recommendations. That’s the moment to strike.
The Solution
AI-driven post-purchase upsells
With OneText, order confirmations transform into a new SMS revenue stream.
00/01
Customers get personalized SMS recommendations instantly.
00/02
They reply with a single text to buy.
00/03
You boost AOV without adding friction.
Process
What It Looks Like
1. Flow Trigger
A shopper buys their favorite product from your store.
2. Flow Start
We send a conversational SMS to the shopper encouraging them to add something for no extra shipping.
3. The Response
They reply “Yes”. No checkout forms. No clicks.
4. Succesful Upsell
Their OneText card on file is charged, the new product(s) merged with their original order.
5. The Result
You just increased AOV—without any extra work.
“Everyone’s excited about OneText”.
So awesome to see the return. I actually sent a screenshot to the team the other day and said, ‘You guys realize this is probably our most profitable SaaS platform?’ They’re thrilled. We’ve had plenty of experiences with other SaaS tools that didn’t go this way at all. So everyone’s genuinely excited about OneText.”
Chris Nardi
Original Grain
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Case Studies
Real Brands. Real Results.
Accessory Brand
$103
AOV Upsell Boost
$9.88
Revenue Per Start
9.58%
Conversion Rate
<1%
Unsubscribe Rate
Apparel Brand
$53
AOV Upsell Boost
$2.28
Revenue Per Start
4.3%
Conversion Rate
<1%
Unsubscribe Rate
The Benefits
Why brands choose OneText
00/01
AI Precision
Send shopper specific product offers and shopper-specific messaging to boost CVR. With support for human curated product offers.
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00/02
Seamless Integration
Works alongside your current SMS provider. Make more SMS revenue without a full migration.
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00/03
Frictionless Checkout
Text-to-Buy = instant conversion.
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00/04
Scalable Impact
From $5M DTC brands to $100M retailers.
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FAQ
Your questions, answered.
We’ve put together answers to the questions founders ask us all the time. Take a look.
How does the OneText Post Purchase SMS Flow if I am using another SMS provider alongside it?
Consents sync between the platforms to handle everything related to compliance. If you have a standard post purchase flow we would recommend you turn it off.
How customizable are the messaging and offers?
Very customizable! You can set cool down periods so a subscriber can only enter the flow a certain frequency. It’s easy to add further segmenting and block products from being highlighted in the flow as well. We support both human-curated branches as well as AI branches in terms of product recommendations.
How does the OneText Post Purchase SMS Flow if I am using an Upsell app already?
OneText is additive to it and will not cannibalize any revenue.
Is there A/B testing for the flows?
Yes there is! We also recommend starting off with a small hold out group as well.
What kind of support and setup help do you offer?
We don’t expect you to become an expert on the OneText dashboard for this initial automation. Our team will work with you to setup the automation, you will get a dedicated slack channel and more depending on your plan.
Trusted by Hundreds Of Brands
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